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Dr Betsy Clark


Program Assessments:  Participated in a number of program assessments for the US Department of Defence, the US Federal Aviation Administration, and Australia’s Defence Materiel Organisation.  These assessments identify program risks and problem areas as well as recommended remedial actions.

Cost and schedule feasibility analysis.  Provided independent estimates to government program offices in support of acquisition decisions on numerous programs.  Experience in estimating airborne defence platforms and related software (avionic, mission planning, radar, defensive systems, weapons delivery, test program sets, training and simulation).

Schedule Compliance and Risk Assessment Methodology (SCRAM).  One of the principal developers of a framework and process for assessing root causes of schedule slippage and the likelihood of schedule compliance.  SCRAM has been funded by the DMO and has been used to assess a number of their programs.

Ongoing measurement and analysis support for acquisition program offices.   Provided independent analysis of software development plans and status to government acquisition offices throughout the development lifecycle.

Measurement Consulting.  Designed and implemented measurement programs for numerous clients in the U.S. as well as in Australia, and Europe. The scope of measures has ranged from individual projects to enterprise-wide initiatives.  Most recently, supported the IT organization within U.S. Customs and Border Protection (CBP) in implementing enterprise-wide measurement to support strategic management initiatives as well as project reporting.

PSM: Practical Software and Systems Measurement.  One of the principle authors of the PSM measurement process framework and book published by Addison-Wesley, 2001.  This book has been translated into Japanese and Chinese as well as its original English version.

Measurement Training.  Instructor trainer and certifier for the Practical Software and Systems Measurement process. Taught numerous classes to managers and engineers in the US and Australia.

COCOTS: Constructive COTS model.  Collaborated with Drs Barry Boehm and Chris Abts of USC  to develop and calibrate COCOTS, a cost estimation model for COTS-based systems.  Led data collection to calibrate the model.  Collected data from more than 25 projects.

Industry Measurement Standards.  Principle contributor to the Software Engineering Institute’s (SEI) work to define a core set of measures.  The results of this work were presented by Dr Clark at the 1992 SEI Symposium

Customer Satisfaction Surveys:  Developed, implemented and analysed surveys to gauge the effectiveness and efficiency of IT applications from the perspective of the end-user. Survey results were briefed to all levels of management within the Office of Information and Technology (OIT) of Customs and Border Protection (CBP), from the CIO down.  The results were used to prioritize future applications development.

IT Outcome Measures:  Participated in identifying and implementing performance measures using the US Office of Management and Budget’s (OMB) Performance Reference Model as a framework.  The PRM ties measures of technology, business processes and mission outcomes to agency strategic goals for CBP’s Automated Commercial Environment (ACE).  ACE is a multi-billion dollar system, replacing the legacy cargo management system, currently the largest system in the world in terms of number of daily transactions.

Measurement Professional Certification.  Formerly a member of an International Function Point Users Group (IFPUG) committee that has developed the first industry certification for software measurement professionals.  Constructed the first exam for this certification.